Here are the most frequently asked questions.
Is your question not listed? Please contact us.
When will I receive an account?
Once you’re added to the personnel system, you’ll receive an email with your login details.
How do I know what my clothing package includes?
When you log in, you’ll only see the clothing package assigned to your position.
How will I know when my clothing is ready for pickup?
You’ll receive an email with the pickup location and opening hours when your clothing is ready.
How often can I place orders?
The minimum lifespan of an item is one year, although this may vary by item.
How much can I order?
The quantity of clothing pieces is based on your working hours. Full-time is 80% or more; part-time is below 80%. If you order more than allowed, the system will adjust it to the maximum amount you’re permitted to order.
I received the wrong size.
Please contact ams.kleding@swissport.com.
I can’t attend my fitting appointment.
You can email ams.kleding@swissport.com or cancel your appointment in the system.
Am I allowed to have my clothing altered?
You may only have the length of your clothing altered.
What is the reimbursement for clothing alterations?
The maximum reimbursement for clothing alterations is €30.00, which can be claimed through your personnel account.
I am leaving the company. Where do I return my clothing?
You can return your clothing to the Swissport SSC, between 10:00 and 16:00
